FAQs

Yes, at V-Loved, we guarantee the authenticity of all our pre-loved items. We thoroughly inspect each item and ensure that it meets our strict quality standards. V-Loved is also an Entrupy verified seller which guarantees 99.1% authenticity for each items inspected via an Entrupy device. 

We offer a consignment program where you can sell your pre-loved designer items through our online store. To get started, simply send us a message and one of our team members will be in touch with you shortly.

We do not offer refunds or exchanges on our pre-loved items. However, we guarantee the authenticity and quality of our products, and we encourage you to thoroughly inspect each item before making a purchase. See more of our return policy here.

We only accept cash via direct bank transfer, credit card, e-wallet payments and our in-house lay-away plan. At checkout, you'll be able to choose the payment method that's most convenient for you.

Only pay 20% downpayment to reserve an item and complete the remaining payments in six monthly installments. Once fully paid, we will ship the items to you.

No interests, storage or any other fees. Read our terms and conditions here.

We have an inspection process in place to ensure that each item meets our quality standards. We thoroughly examine each item for any signs of wear or damage, and we only accept items that are fair to brand new condition.

For local shipping, we consign the services of LBC, the country's largest courier company and FEDEX for international shipments. Shipping costs and delivery times may vary depending on your location and the items in your order. We will provide you with a tracking number once your order has shipped.

To keep our costs competitively low, we only have one office located at San Pablo City, Laguna Philippines. You may visit or pick-up your items directly from our office strictly by appointment.

If you didn't find what you are looking for on this page. Contact us via our contact page.